{"id":864,"date":"2025-09-02T16:03:24","date_gmt":"2025-09-02T16:03:24","guid":{"rendered":"https:\/\/servpoint.fastsource.net\/?post_type=services&p=864"},"modified":"2025-09-14T09:23:20","modified_gmt":"2025-09-14T09:23:20","slug":"critical-infrastructure-ot-security-service","status":"publish","type":"services","link":"https:\/\/servpoint.sa\/en\/services\/critical-infrastructure-ot-security-service\/","title":{"rendered":"Critical Infrastructure & OT Security Service"},"content":{"rendered":"\n

Servpoint\u2019s Critical Infrastructure & OT Security Service<\/strong> safeguards operational technology (OT)<\/strong> and industrial control systems (ICS)<\/strong> from today\u2019s most advanced cyber threats. Tailored for industries that rely on SCADA, DCS, and PLC systems<\/strong>, our services ensure operational continuity, compliance, and resilience<\/strong>.<\/p>\n\n\n\n

With operations across Jordan, Saudi Arabia, UAE, and the UK<\/strong>, we deliver end-to-end OT assessments, real-time monitoring, and compliance alignment<\/strong> with standards such as NERC-CIP, ISA\/IEC 62443, NCA, and ISO 27001<\/strong>.<\/p>\n\n\n\n

Value to Customers<\/h2>\n\n\n\n

Our OT\/ICS security services protect mission-critical operations<\/strong> while enabling long-term business continuity:<\/p>\n\n\n\n

    \n
  • Operational Continuity<\/strong> \u2013 Minimize downtime with robust OT security controls.<\/li>\n\n\n\n
  • Compliance Assurance<\/strong> \u2013 Achieve and maintain compliance with global and regional regulations<\/strong>.<\/li>\n\n\n\n
  • Threat Prevention<\/strong> \u2013 Detect, analyze, and mitigate OT-specific threats in real time<\/strong>.<\/li>\n\n\n\n
  • Cost Efficiency<\/strong> \u2013 Scalable security services without the need for dedicated in-house OT expertise.<\/li>\n<\/ul>\n\n\n\n

    Core OT\/ICS Security Services<\/h2>\n\n\n\n

    We provide specialized services<\/strong> designed for the unique demands of OT and critical infrastructure<\/strong>:<\/p>\n\n\n\n

      \n
    • OT Security Assessments:<\/strong> Comprehensive audits of SCADA, DCS, and PLC systems<\/strong> to identify vulnerabilities and misconfigurations.<\/li>\n\n\n\n
    • Real-Time Threat Detection:<\/strong> 24\/7 OT network monitoring<\/strong> powered by AI-driven analytics and NDR<\/strong> platforms.<\/li>\n\n\n\n
    • Incident Response & DFIR:<\/strong> Rapid containment, forensic analysis, and recovery<\/strong> for OT-specific incidents.<\/li>\n\n\n\n
    • Network Segmentation:<\/strong> Secure OT-IT convergence<\/strong> to prevent lateral movement and insider threats.<\/li>\n\n\n\n
    • Endpoint Hardening:<\/strong> Protection for PLCs, HMIs, and IoT devices<\/strong> with EDR and patch management.<\/li>\n\n\n\n
    • Compliance Readiness:<\/strong> Audit preparation and configurations<\/strong> aligned to NERC-CIP, ISA\/IEC 62443, NCA, ISO 27001<\/strong>.<\/li>\n\n\n\n
    • OT Cybersecurity Training:<\/strong> Specialized workshops for engineers and operators<\/strong> on threat awareness and secure operations.<\/li>\n<\/ul>\n\n\n\n

      Deliverables<\/h2>\n\n\n\n

      We provide transparent outputs and compliance-ready documentation<\/strong>:<\/p>\n\n\n\n

        \n
      • Weekly<\/strong> \u2013 OT network monitoring reports, vulnerability scan summaries.<\/li>\n\n\n\n
      • Monthly<\/strong> \u2013 Compliance gap analyses, incident response summaries.<\/li>\n\n\n\n
      • Quarterly<\/strong> \u2013 Executive OT security posture reviews, regulatory audit reports.<\/li>\n\n\n\n
      • Ad Hoc<\/strong> \u2013 Forensic investigations, custom OT security policies, and playbooks.<\/li>\n<\/ul>\n\n\n\n

        SLA Options<\/h2>\n\n\n\n

        Flexible service levels<\/strong> to match your operational needs:<\/p>\n\n\n\n

          \n
        • Basic SLA<\/strong>\n
            \n
          • Incident Acknowledgment: 8 hours<\/strong><\/li>\n\n\n\n
          • Non-Critical Alerts Response: 2 business days<\/strong><\/li>\n\n\n\n
          • Support: Email only<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n
          • Standard SLA<\/strong>\n
              \n
            • Incident Acknowledgment: 4 hours<\/strong><\/li>\n\n\n\n
            • Medium Alerts Response: 1 business day<\/strong><\/li>\n\n\n\n
            • Support: Email + scheduled calls<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n
            • Premium SLA<\/strong>\n
                \n
              • Incident Acknowledgment: 1 hour<\/strong><\/li>\n\n\n\n
              • 24\/7 urgent alert handling<\/strong><\/li>\n\n\n\n
              • Support: Email, calls, dedicated representative<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n

                Technology & Vendor Ecosystem<\/h2>\n\n\n\n

                Our OT\/ICS security services are powered by industry-leading platforms<\/strong>:<\/p>\n\n\n\n

                  \n
                • Fortinet<\/strong> \u2013 Next-generation firewalls for OT network segmentation & protection.<\/li>\n\n\n\n
                • Nozomi Networks<\/strong> \u2013 Specialized ICS\/OT monitoring<\/strong> & anomaly detection.<\/li>\n\n\n\n
                • CrowdStrike<\/strong> \u2013 EDR\/XDR for OT endpoints, HMIs, and IoT devices.<\/li>\n\n\n\n
                • ThreatDefence<\/strong> \u2013 AI-driven analytics tailored for OT environments.<\/li>\n\n\n\n
                • Elastic Security<\/strong> \u2013 Scalable log analysis for OT-IT visibility & convergence.<\/li>\n<\/ul>\n\n\n\n

                  Each solution is custom-selected<\/strong> to match your infrastructure and compliance goals<\/strong>.<\/p>\n\n\n\n

                  Why Servpoint?<\/h2>\n\n\n\n
                    \n
                  • Regional Expertise:<\/strong> Arabic-speaking experts with deep MENA compliance knowledge<\/strong> (NCA, PDPL, CBJ).<\/li>\n\n\n\n
                  • OT Specialization:<\/strong> Proven experience securing SCADA, DCS, PLC, and ICS environments<\/strong>.<\/li>\n\n\n\n
                  • Global Standards:<\/strong> Certified for NERC-CIP, ISA\/IEC 62443, ISO 27001<\/strong>, with presence in Jordan, KSA, UAE, UK<\/strong>.<\/li>\n\n\n\n
                  • University Partnerships:<\/strong> Joint R&D in OT security<\/strong> with PSUT, JUST, and PU<\/strong>.<\/li>\n<\/ul>\n\n\n\n

                    Ideal For<\/h2>\n\n\n\n

                    Servpoint\u2019s OT\/ICS Security Service is tailored for:<\/p>\n\n\n\n

                      \n
                    • Industries reliant on OT\/ICS<\/strong> \u2013 Manufacturing, Energy, Utilities, and Oil & Gas.<\/li>\n\n\n\n
                    • Organizations requiring compliance<\/strong> with NERC-CIP, ISA\/IEC 62443, NCA<\/strong>.<\/li>\n\n\n\n
                    • Enterprises needing secure OT-IT convergence<\/strong> strategies.<\/li>\n\n\n\n
                    • SMEs<\/strong> seeking scalable OT protection<\/strong> without dedicated in-house resources.<\/li>\n<\/ul>\n\n\n\n

                      Secure Your Infrastructure Today<\/h2>\n\n\n\n

                      Protect your critical infrastructure and operations<\/strong> with Servpoint\u2019s OT\/ICS expertise. Our services keep your business resilient, compliant, and threat-ready<\/strong>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

                      Servpoint Critical Infrastructure & OT Security Service safeguards operational technology (OT) and industrial control systems (ICS) from today\u2019s most advanced cyber threats.<\/p>\n","protected":false},"featured_media":738,"template":"","meta":{"_acf_changed":false},"class_list":["post-864","services","type-services","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/servpoint.sa\/en\/wp-json\/wp\/v2\/services\/864","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servpoint.sa\/en\/wp-json\/wp\/v2\/services"}],"about":[{"href":"https:\/\/servpoint.sa\/en\/wp-json\/wp\/v2\/types\/services"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/servpoint.sa\/en\/wp-json\/wp\/v2\/media\/738"}],"wp:attachment":[{"href":"https:\/\/servpoint.sa\/en\/wp-json\/wp\/v2\/media?parent=864"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}