Servpoint’s Managed Security Services provide turnkey cybersecurity through tiered packages and customizable add-ons, designed for organizations seeking enterprise-grade protection without in-house complexity. Our 24/7 SOC monitoring, threat detection, and compliance audits safeguard your digital assets seamlessly. Operating across Jordan, Saudi Arabia, UAE, and the UK, we ensure alignment with NCA, PDPL, ISO 27001, and GDPR standards. Visualize a vigilant command center, its screens illuminating threats in real time, ensuring your organization’s security and resilience.
Value to Customer
Our services deliver robust protection and operational efficiency, enabling organizations to focus on their core mission.
- Comprehensive Security: All-in-one protection from monitoring to compliance.
- Scalable Solutions: Tailored packages for diverse organizational needs.
- Cost Efficiency: Reduce overhead with managed security operations.
- Compliance Assurance: Meet regional and global standards seamlessly.
Core Managed Security Services
Our services include tiered packages and add-ons, envisioned as a fortified network of protective layers.
- Startup Package 24/7 SOC monitoring with managed SIEM Weekly vulnerability scanning and endpoint health tracking Basic file integrity monitoring and infrastructure hardening Cybersecurity awareness sessions and basic policies Vulnerability assessments and annual compliance audit
- SMES Package All Apple features Advanced endpoint protection and network monitoring Monthly penetration testing and advanced file integrity Dedicated vCISO for strategic guidance Quarterly compliance audits
- Cloud Package All Grape features XDR for unified threat detection Real-time threat hunting and DFIR support Dedicated security analyst and DevSecOps integration Compliance readiness for GDPR and PCI DSS
- Additional Services Cloud security monitoring and IAM configuration OT/ICS security for critical infrastructure Custom incident response playbooks
Deliverables
Our services provide actionable outputs for transparency and compliance.
- Weekly Reports Threat detection and vulnerability scan summaries Endpoint health and file integrity insights
- Monthly Reports Consolidated security posture and compliance summaries Penetration testing results
- Quarterly Reports Executive risk assessment and audit summaries Compliance gap analysis
- Ad Hoc Reports Incident response and forensic analysis Custom policy and playbook documentation
SLA Options
Select the service level that aligns with your needs, structured for reliability.
- Basic SLA Incident Acknowledgment: 8 hours Non-Critical Alerts Response: 2 business days Support: Email only
- Standard SLA Incident Acknowledgment: 4 hours Medium Alerts Response: 1 business day Support: Email and scheduled calls
- Premium SLA Incident Acknowledgment: 1 hour 24/7 Urgent Alert Handling Support: Email, calls, dedicated representative
Technology & Vendor Ecosystem
Our services integrate industry-leading tools, forming a cohesive security framework.
- IBM QRadar: SIEM for real-time log monitoring and compliance.
- CrowdStrike: EDR/XDR for endpoint and cloud protection.
- Elastic Security: Scalable analytics for threat hunting.
- ThreatDefence: AI-driven detection and dashboarding.
- Fortinet: Firewalls and network security for OT/ICS.
Why Servpoint?
Servpoint’s expertise ensures comprehensive, compliance-ready security solutions.
- Regional Expertise: Arabic-speaking teams with MENA compliance knowledge.
- AI-Driven Innovation: Proprietary tools like SINNARA and VIBRANIUM enhance security.
- Global Standards: Certified for ISO 27001, NIST, GDPR, with operations in Jordan, KSA, UAE, and UK.
- University Partnerships: Collaboration with PSUT, JUST, and PU for innovative R&D.
Ideal For
Our services are designed for organizations seeking managed, scalable security.
- SMEs needing affordable cybersecurity solutions.
- Enterprises requiring comprehensive protection and compliance.
- Industries with regulatory needs (e.g., BFSI, Government, Healthcare).
- Organizations securing cloud, OT, or hybrid environments.
