Servpoint’s Critical Infrastructure & OT Security Service safeguards operational technology (OT) and industrial control systems (ICS) from today’s most advanced cyber threats. Tailored for industries that rely on SCADA, DCS, and PLC systems, our services ensure operational continuity, compliance, and resilience.
With operations across Jordan, Saudi Arabia, UAE, and the UK, we deliver end-to-end OT assessments, real-time monitoring, and compliance alignment with standards such as NERC-CIP, ISA/IEC 62443, NCA, and ISO 27001.
Value to Customers
Our OT/ICS security services protect mission-critical operations while enabling long-term business continuity:
- Operational Continuity – Minimize downtime with robust OT security controls.
- Compliance Assurance – Achieve and maintain compliance with global and regional regulations.
- Threat Prevention – Detect, analyze, and mitigate OT-specific threats in real time.
- Cost Efficiency – Scalable security services without the need for dedicated in-house OT expertise.
Core OT/ICS Security Services
We provide specialized services designed for the unique demands of OT and critical infrastructure:
- OT Security Assessments: Comprehensive audits of SCADA, DCS, and PLC systems to identify vulnerabilities and misconfigurations.
- Real-Time Threat Detection: 24/7 OT network monitoring powered by AI-driven analytics and NDR platforms.
- Incident Response & DFIR: Rapid containment, forensic analysis, and recovery for OT-specific incidents.
- Network Segmentation: Secure OT-IT convergence to prevent lateral movement and insider threats.
- Endpoint Hardening: Protection for PLCs, HMIs, and IoT devices with EDR and patch management.
- Compliance Readiness: Audit preparation and configurations aligned to NERC-CIP, ISA/IEC 62443, NCA, ISO 27001.
- OT Cybersecurity Training: Specialized workshops for engineers and operators on threat awareness and secure operations.
Deliverables
We provide transparent outputs and compliance-ready documentation:
- Weekly – OT network monitoring reports, vulnerability scan summaries.
- Monthly – Compliance gap analyses, incident response summaries.
- Quarterly – Executive OT security posture reviews, regulatory audit reports.
- Ad Hoc – Forensic investigations, custom OT security policies, and playbooks.
SLA Options
Flexible service levels to match your operational needs:
- Basic SLA
- Incident Acknowledgment: 8 hours
- Non-Critical Alerts Response: 2 business days
- Support: Email only
- Standard SLA
- Incident Acknowledgment: 4 hours
- Medium Alerts Response: 1 business day
- Support: Email + scheduled calls
- Premium SLA
- Incident Acknowledgment: 1 hour
- 24/7 urgent alert handling
- Support: Email, calls, dedicated representative
Technology & Vendor Ecosystem
Our OT/ICS security services are powered by industry-leading platforms:
- Fortinet – Next-generation firewalls for OT network segmentation & protection.
- Nozomi Networks – Specialized ICS/OT monitoring & anomaly detection.
- CrowdStrike – EDR/XDR for OT endpoints, HMIs, and IoT devices.
- ThreatDefence – AI-driven analytics tailored for OT environments.
- Elastic Security – Scalable log analysis for OT-IT visibility & convergence.
Each solution is custom-selected to match your infrastructure and compliance goals.
Why Servpoint?
- Regional Expertise: Arabic-speaking experts with deep MENA compliance knowledge (NCA, PDPL, CBJ).
- OT Specialization: Proven experience securing SCADA, DCS, PLC, and ICS environments.
- Global Standards: Certified for NERC-CIP, ISA/IEC 62443, ISO 27001, with presence in Jordan, KSA, UAE, UK.
- University Partnerships: Joint R&D in OT security with PSUT, JUST, and PU.
Ideal For
Servpoint’s OT/ICS Security Service is tailored for:
- Industries reliant on OT/ICS – Manufacturing, Energy, Utilities, and Oil & Gas.
- Organizations requiring compliance with NERC-CIP, ISA/IEC 62443, NCA.
- Enterprises needing secure OT-IT convergence strategies.
- SMEs seeking scalable OT protection without dedicated in-house resources.
Secure Your Infrastructure Today
Protect your critical infrastructure and operations with Servpoint’s OT/ICS expertise. Our services keep your business resilient, compliant, and threat-ready.
